He had the receipts to prove she was lying
One of the best aspects of the internet is being able to see real reviews that customers wrote about businesses so that you can get an unbiased opinion. Some people, however, may choose to be untruthful about a business for one reason or another.
A business owner took issue with one of his customer’s reviews since it didn’t put his shop in a good light. He knew that what the poster was saying just wasn’t true.
A woman known only as J took her family on a trip to a ski lodge, but she claimed that she had an awful time since the lodge had bad customer service. She wrote a Google review about her experience, and she condemned the establishment. “I recently rented from this place, the people were rude and obnoxious,” J began her rant.
“My son’s snow boot straps were broken and kept on getting undone, boots were too tight and can hardly put feet in, the buckles on the boots were broken, hard to return when you’re on the mountain already, will never rent from them again,” she complained. She claimed that the business was a “nightmare” and that they needed to learn how to treat their customers better. However, it seems like J just needs to be a better customer.
Patrick, the owner of the unnamed ski lodge took issue with J’s complaint because he knew that it wasn’t true. He wrote a reply to J’s review highlighting how strongly he feel about making sure his customers receive the utmost service.
“After reading your review yesterday morning when it was posted, we researched your reservation and rental, removed the equipment you and your group rented from our fleet for inspection, and thoroughly went through each piece. Nothing was broken, nothing was functioning improperly, and all of the equipment was in perfect working order,” he wrote. He also said that he photographed all of the equipment as proof that the equipment was fine when J had it.
Patrick flipped the script on J, and he told the rest of the world what really happened when J came to his establishment.
“After reviewing your reservation, it became apparent that your group included the two men that had to be removed from our shop for knocking ski equipment into our rental computers, disrespecting staff, disturbing our customers, and then threatening me,” Patrick explained. He said that though it was busy as the ski lodge that day, it didn’t excuse the behavior they exhibited that got them kicked out.
He continued, “I can also understand the embarrassment that type of behavior can cause, which I’m assuming is what led to your posting of this review. Essentially, you made up a story about broken rental equipment to deter people from doing business with our shop because you were mad that I made your son and husband leave my store.”
Take It Down
Since Patrick exposed J’s lie about his business, he said that lying about such things is illegal, and he can sue over the untrue review. “Unfortunately, publicly posting blatant fabrications with the intent to cause harm (including financial) to a person or business equates to defamation which is illegal in Vermont, and most everywhere else,” her wrote. He said that, if J didn’t take down the review, he would take it up with Google to have the post removed himself.
“We’ll never claim to be perfect, but I can absolutely promise that our customer service is top notch, as is evident by reading our other reviews and, more importantly, stopping by our shop,” Patrick concluded.
Hopefully J was decent enough to take down the review so that Patrick would not be compelled to sue. Either way, Patrick definitely seems to have won in the court of public opinion.
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