Apples and Oranges
Nobody likes to deal with customer service.
Though we turn to them in times of need, do you find customer service to be helpful? Of course, this is two-fold. Sometimes, that anonymous cheery voice on the other end of the phone might fix your problem in no time, sending you on your way a very happy camper. Other times, however, customer service representatives are the bodiless voices we take out all our frustration on, and even with their painfully forced manners, they can do nothing to help our problems.
When one man from Texas had an issue with his Apple Music, he turned to Apple customer service to get the problem fixed. After unloading his frustrations upon the two representatives he worked with, however, the man realized what made one woman helpful and the other one not so much.
This is what solidarity looks like.
Rodney Blu turned to social media about a glitch on his iTunes. Little did he know that his story would blow up across the internet, bringing truth and humor to some very real situations in life.
“So I opened Apple Music this morning only to find my playlists had gone missing. So I dug through the website and found a support link.”
We’ve all been there in one way or another, right? Here’s what happened next…
“I open the link and Ashlie hit me like…
“Thanks for contacting iTunes. My name is Ashlie. Please give me a moment to look over your information. Hi there Rodney. Nice of you to chat in! How are you doing today?”