This store has a lot of explaining to do
A manager at the store got involved in trying to locate the items that were sold. She found the stroller, but would give Jessica hardly any money back for it. She explained, “She turned around and said, ‘It’s coming up as two cents.’ I said, ‘So you’re offering me two cents for a double stroller?’ It was worse than a slap in the face. Now, I have to try and control myself while there’s a huge line forming behind me.”
When People Get Involved
Jessica received no help from the store, so she told a local news station about the treatment she received. Once they reached out to Babies ‘R’ Us for a comment, they were more than happy to help Jessica out, saying, “We are deeply sorry for her experience in our store, and more importantly for her loss. The store leadership has provided coaching to the team members to help ensure similar situations are handled with more care in the future.”
“Someone in my place, returning a product because of a loss of a child, there is no policy, no employee training,” stated Jessica.
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