Liars never win
Since 2004, Yelp has provided a safe place for consumers to praise or admonish companies they’ve encountered. These consumers’ experiences and reviews encourage or discourage other customers to choose particular businesses.
With this in mind, a negative review could greatly hurt a company, especially a small, local business. So, when a “disgruntled” customer left a horrifying review about a small business, another customer stepped in to offer an unbiased account of her story.
Angela, the unhappy customer of an unnamed business, started her review questioning why there isn’t “an option for zero stars.” She goes on to write about the relationship her family and the business owner, Tom, have developed over the years.
“I’ve been going there for years,” Angela wrote. “Family of 4 skis/snowboards/kayaks/paddle boards/clothing, spent thousands of dollars over the years.”
Before saying that she didn’t want to “go into detail,” she wrote, “the owner has come unhinged.”
Years & Years
“Brought our gear in to be tuned up and boys’ gear updated,” she continued. “Tom yelled at my boys to stay still and when I asked him what happened he practically charged at me and yelled ‘Are you questioning me?!?!’ Seriously, it happened just like that…”
She ended her review suggesting that Tom was “unstable.”
Shortly after Angela’s post, several people voted on her review. Five consumers found her story helpful, while four of them found it funny. If it weren’t for an unnamed user who responded, this review could have done serious damage to Tom’s reputation and his business’ bottom line.
The 3rd Party
“I felt the need to recount what I saw as I think the situation went differently than what she wrote,” the third party began, after saying that they themselves were there to witness Angela’s interaction with Tom. “Her sons (who looked to be 9,10 or up) were running around the store while she made no effort (that I saw) to control them or prevent them from playing with equipment that could break or hurt them.”
“Angela, their mother, was across the store, not paying attention to what her children were doing,” they added, before clarifying that Angela didn’t witness the interaction between Tom and her children.
The lengthy rebuttal went on to say that Tom merely asked the boys to sit down on a nearby bench without yelling or being inappropriate.